Technical Support
About This Service
It is critical to resolve technological issues as soon as possible in order to ensure flawless company continuity. Our solutions enable your customers to get the most out of the product while also regaining system and application access for your personnel, allowing them to work more efficiently.
Worklo will assist you with automating responses to common technical difficulties and increasing efficiency so that you may scale your technical support services. Provide your clients with quick and simple resolutions across all platforms. They gain access to a highly experienced, professional workforce for managing more complicated situations that require higher-level support that may be supplied via visually interactive, immersive technologies.
The Technical Support we provide includes:
Improving the customer and user experience by resolving technical issues as soon as possible.
Reduce employee downtime and lost productivity caused due to system and application difficulties.
Positive Technical Support experiences can inspire customers and staff to become promoters.
Continuous improvements focused on service delivery, product quality, and testing
Customized ticket-ownership mechanisms that ensure accountability for resolving issues,
24/7 monitoring and availability
Our Project Portfolio
Prices
Essential
₹150/Hourly
24/7 Availability
Highly Trained Assistants
Payment & Billing Support
Order Processing Support
Disputes Resolutions
Installation Support
Return and Refunds Support
Chat Support
Application and Product Support
Authorisations
Information Management
Enhanced Escalation (Not Included)
Case Priority Management (Not included)
100% Managed Service
Team: 1 Technical Support Assistant, 1 Technical Support Engineer
Contact Worklo’s
GrowBig
₹200/Hourly
24/7 Availability
Highly Trained Assistants
Payment & Billing Support
Order Processing Support
Disputes Resolutions
Installation Support
Return and Refunds Support
Chat/Voice Support
Application and Product Support
Authorisations
Information Management
Enhanced Escalation
Case Priority Management (Not included)
100% Managed Service
Team: 1 Technical Support Assistant, 1 Sr. Technical Support Engineer
Contact Worklo’s
Growth+
₹300/Hourly
24/7 Availability
Highly Trained Assistants
Payment & Billing Support
Order Processing Support
Disputes Resolutions
Installation Support
Return and Refunds Support
Chat/Voice/Video Support
Application and Product Support
Authorisations
Information Management
Enhanced Escalation
Case Priority Management
100% Managed Service
Team: 1 Technical Support Assistant, 1 Sr. Technical Support Engineer, 1 Team Lead
Contact Worklo’s
Why Worklo?
Pay in Milestones
Budget Friendly
Dedicated A/c Manager
FAQ
We have an experience of more than 10 years if cumulative experience, and have been serving customers around the globe through our various delivery models
Yes, we do offer a free trial of our data entry services. After you are satisfied with the quality of our services, you can sign the contract with us.
Our team at Workathon is equipped with cutting edge technology and world class infra to handle any kind of data entry requirement.
We follow a streamlined procedure to take care that none of your documents or confidential data is published, disclosed, distributed, or sold. Additionally, we make our employees sign a Non-disclosure agreement during the hiring process to ensure that your data is completely secure with us.
To send your files to us, you can use one of the following methods:
- Log Into your dashboard and attach files and send it on your project dashboard
- Upload files on to a FTP server
- Access files using a remote log in
- Access files from a web-based application
- Send the files as an e-mail attachment
There is no specific software used for data entry management. We use applications such as PDF, MS Excel, MS Word, etc.
We are available round the clock to meet your needs
Partnering with Workathon comes with following benefits:
* Data security and confidentiality
* Strict quality assurance process
* Accurate services
* Trained and experienced data entry professionals
* Free trial service
* Quick turnaround time at competitive prices
Worklo is a full service digital agency. We have over 5+ years of experience handling website maintenance, hosting, and support for our clients, as well as also offering a wide range of website design, development, and digital marketing services.
For a full list of services offered by Worklo talk to one of our representatives.
Yes, we are a full-service mobile app design and development company. We code your mobile apps for iOS and Android platforms using either Native or Hybrid approach.
Yes, we are comfortable signing legal contracts when you hire us.
Your Project Manager will keep you updated once in a week over a phone call or email about the status of your work. Alongside regular communication, you’ll also receive a weekly report detailing the work performed
Our team is well trained and have experience of 3+ years depending on the package and the complexity of the service. They are actively updated with new upgrades and trends and they are well aware of the latest tools and technologies.
Yes. We are happy to walk you through our work that is been done.
Most of the tasks we offer are most cumbersome, time-consuming and challenging tasks for any organization. By using professionals and the best technologies available, you will save money, have better quality, faster turnaround times, scalable and paying only for what is processed and you can focus on your core competency.
Yes but cost is just one thing to consider. People, infrastructure, time, quality and other issues need to be factored in.
Yes, to recover your password, please follow our password recovery link. If you cannot recall your account name, please contact our 24/7 live chat customer service for assistance.
Worklo offers 24/7 services. Our turnaround time for most support issues is usually 24 hours with access to a dedicated support team.
Before signing a contract with us, we will ensure that the confidential information for your business is kept private, and that the agency will not sell or steal any of your business or clients personal information.
With valid entitlement, there are no limits on the number of queries, or who asks the question, or the topic the query is related to (as long as it is reasonably related to the product).
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